top of page

CANCELLATION POLICIES 

  • The suspension partial or total of the reserved days can be considered as cancellation.

  • Cancellation of a reservation can be partial or total:

    • Partial: when only part of the reservation is canceled.

    • Total: when the total of the reserved days is canceled.

  • Regarding partial cancellation: the policies only apply on the days you want to cancel.

  • A partial cancellation on dates marked with minimum stay may imply that the reservation no longer meets the requirements necessary to continue with it, and you must proceed with a total cancellation.

  • Cancellation policies are divided into two parts: high-demand seasons and regular days.

Cancelation policies on regular days:

  • Cancellations made after the reservation is confirmed up to 30 days before the stipulated arrival date incur a charge of 15% of the total cost of the reservation.

  • Cancellations made from 14 to 5 days before the stipulated arrival date incur a charge of 25% of the total cost of the reservation.

  • Cancellations made 4 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.

  • If the room is marked as non-cancellable, non-refundable, or similar, a penalty of 100% of the amount paid in guarantee applies regardless of the date you request cancellation.

  • In the case of cancellations of residential stays:

    • A charge of 30% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 30 days before the stipulated date of arrival.

    • A charge of 60% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 15 days before the stipulated arrival date.

    • Cancellations made 14 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.

  • When the guest is already in the facilities and wants to cancel there will be no refund of the prepayment

Cancellation in high season and holidays

  • Cancellations made after the reservation is confirmed up to 30 days before the stipulated arrival date incur a charge of 15% of the total cost of the reservation.

  • Cancellations made from 29 to 15 days before the stipulated arrival date incur a charge of 25% of the total cost of the reservation.

  • Cancellations made 14 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.

  • In the case of cancellations of residential stays:

    • A charge of 30% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 30 days before the stipulated date of arrival.

    • A charge of 60% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 15 days before the stipulated arrival date. Cancellations made 14 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.

  • When the guest is already in the facilities and wants to cancel there will be no refund of the prepayment

bottom of page