Events
CANCELLATION POLICIES
-
The suspension partial or total of the reserved days can be considered as cancellation.
-
Cancellation of a reservation can be partial or total:
-
Partial: when only part of the reservation is canceled.
-
Total: when the total of the reserved days is canceled.
-
-
Regarding partial cancellation: the policies only apply on the days you want to cancel.
-
A partial cancellation on dates marked with minimum stay may imply that the reservation no longer meets the requirements necessary to continue with it, and you must proceed with a total cancellation.
-
Cancellation policies are divided into two parts: high-demand seasons and regular days.
Cancelation policies on regular days:
-
Cancellations made after the reservation is confirmed up to 30 days before the stipulated arrival date incur a charge of 15% of the total cost of the reservation.
-
Cancellations made from 14 to 5 days before the stipulated arrival date incur a charge of 25% of the total cost of the reservation.
-
Cancellations made 4 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.
-
If the room is marked as non-cancellable, non-refundable, or similar, a penalty of 100% of the amount paid in guarantee applies regardless of the date you request cancellation.
-
In the case of cancellations of residential stays:
-
A charge of 30% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 30 days before the stipulated date of arrival.
-
A charge of 60% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 15 days before the stipulated arrival date.
-
Cancellations made 14 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.
-
-
When the guest is already in the facilities and wants to cancel there will be no refund of the prepayment
Cancellation in high season and holidays
-
Cancellations made after the reservation is confirmed up to 30 days before the stipulated arrival date incur a charge of 15% of the total cost of the reservation.
-
Cancellations made from 29 to 15 days before the stipulated arrival date incur a charge of 25% of the total cost of the reservation.
-
Cancellations made 14 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.
-
In the case of cancellations of residential stays:
-
A charge of 30% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 30 days before the stipulated date of arrival.
-
A charge of 60% calculated on the amount paid in guarantee applies to cancellations made after the reservation is confirmed up to 15 days before the stipulated arrival date. Cancellations made 14 to 0 days before the date of arrival apply a charge of 100% of the amount paid in guarantee.
-
-
When the guest is already in the facilities and wants to cancel there will be no refund of the prepayment